Returns & Exchanges

If you are not completely satisfied with a product you have purchased from The Salvage Co., you must call us within 48 hours upon receipt of your merchandise at 480-329-5882 to start the return process. Any returned merchandise must be received in its original (new and undamaged) condition for a refund to be issued, so please pack all returns carefully and responsibly in original packaging. Also, please ensure that your return shipment is properly insured and fully trackable by the carrier you choose. Return shipping costs are the responsibility of the customer. A 10% restocking fee will be deducted to your refund once the product arrives back to our warehouse in its original condition.

NO RETURNS OR EXCHANGES ON SALE ITEMS, DISCOUNT CODE ITEMS, ARTWORK OR CUSTOM ORDERS

Damaged Goods 

We use extreme care when packing our products for shipment to you. In the event that FedEx delivers your merchandise damaged, please save the damaged item(s) and packaging materials, and call us at 480-329-5882 within five (5) calendar days. The Salvage Co. will work with you to quickly resolve the issue. In some cases, customers may be asked to re-package the damaged merchandise in its original packaging materials and make the box available for inspection.

Sale Items 

There are no returns/exchanges or refunds available for sale items or items using a discount code. NO RETURNS OR EXCHANGES ON SALE ITEMS, DISCOUNT CODE ITEMS, ARTWORK OR CUSTOM ORDERS

Restocking Fees

Returns are subject to a 10% restocking fee. There is no restocking fee if the order is cancelled before shipment, but once the order ships from our warehouse it can no longer be cancelled. Instead, it becomes subject to our Returns & Exchanges policies. 

Photos & Appearance

Please note, our furnishings and accessories are vintage, handmade and or one-of-a-kind. Imperfections will exist in appearance, texture, size and or finish. Plus, the color of each piece may have slight variation due to lighting conditions of the image taken. The actual finish may vary in appearance from any examples shown. If you have any questions, please call us at 480-329-5882.